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Services

• 24-Hour On-Call Emergency Response – Including holidays, ensuring urgent matters are handled promptly.

• Primary Point of Contact – Direct communication with all involved parties (e.g., owners, tenants, utilities, and government authorities).

• Experienced Issue Resolution & Conflict Management – Address tenant complaints and disputes quickly and professionally.

• Positive Tenant Relationships – Promote a respectful and supportive rental environment to encourage long-term tenancy.

• Timely Rent Collection – Ensure consistent cash flow for property owners through dependable rent collection practices.

• Late Payment Enforcement – Enforce a clear policy for overdue rent, protecting your investment and maintaining accountability.

• Convenient Online Payment Options – Provide tenants with a secure online portal for timely, hassle-free payments.

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Marketing & Advertising

• Strategic Promotion – Utilize both online and offline channels to ensure maximum exposure and minimize rent loss.

• Photography & Virtual Tours – Share high-quality images and virtual walk-throughs to attract prospective tenants remotely.

• Flexible Scheduling – Prioritize team availability to accommodate prospective tenants' schedules and facilitate prompt property viewings.

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Tenant Screening & Selection

• Comprehensive Background Checks – Verify all information to ensure financial stability, reliability, good rental history, stable employment, and proof of income sources.

• Fair Housing Compliance – Adhere strictly to all fair housing regulations, ensuring every applicant is treated equally and without bias.

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Lease Administration

• Lease Agreements – Prepare and execute up-to-date, legally sound lease contracts that protect the interests of both landlord and tenant.

• Lease Signings & Renewals – Coordinate lease signings and renewals, considering current market conditions to negotiate appropriate rent amounts and terms.

• Lease Enforcement – Ensure tenants fulfill their obligations, including timely rent payments and proper property upkeep, while maintaining positive tenant–landlord relationships.

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Administration

• Financial Tracking & Monthly Reporting – Monitor and report all financial activity to ensure transparency and informed decision-making.

• Detailed Owner Financial Statements – Available 24/7 via the Owner Portal for convenient, real-time access and full transparency.

• Vendor Payments & Invoices – Ensure timely payments of all obligations, including owner disbursements, mortgage notes, insurance premiums, tax bills, utilities, vendor services, and HOA dues.

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Expense Management & Budget Oversight

• Expense Tracking – Monitor and manage every expense to ensure necessity and alignment with budget goals. This includes utilities, repairs, and ongoing maintenance costs.

• Oversee and monitor budgets for all financial activities related to the property.

• Property Budgeting – Forecast revenue versus expenses, while building reserves for unforeseen projects and future needs.

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 Tax Documentations & Reporting

• Tax Forms Preparation – Manage required tax documents such as 1099 forms for independent contractors, vendors, and property owners, ensuring compliance with all applicable tax laws and obligations.

• Year-End Tax Filing – Prepare and deliver timely Year-End Income & Expense Reports, providing accurate financial data to support tax filing process.

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Gold Standard in Money Handling Practices

• Strict Accounting Controls – Rigorous accounting procedures to protect financial security. Maintain transparent records, track every transaction, ensure all trust funds are securely handled in accordance with DRE guidelines.

• Accurate Reporting – Provide clear, detailed financial records on a regular monthly basis, helping property owners to make informed decisions and to maintain both confidence and peace of mind.

• Positive Pay - Implemented to prevent fraudulent online banking activity.

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Property Maintenance & Repairs

• Routine Inspections – Conduct scheduled inspections to assess property conditions and identify potential issues before they become significant problems.

• Preventative Maintenance Programs – Implement proactive maintenance plans to sustain property functionality and prevent costly repairs (e.g., HVAC systems, plumbing, landscaping, and more).

• Timely Responsiveness – Ensure all maintenance issues, both routine and urgent are addressed in a timely fashion, to uphold asset integrity and tenant satisfaction.

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 Emergency Maintenance Support

• 24/7 On-Call Emergency Response – Provide round-the-clock emergency response for tenants, including holidays. Minimizing risk and property damage by swift response to urgent issues.

• Urgent Issue Resolution – Promptly resolve emergency repairs to protect tenant safety, minimize risk, and prevent further costly damage. All non-emergency issues are handled in a timely manner, promoting strong tenant relationships and dependable service.

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 Vendor & Contractor Management

• Licensed & Insured Vendors – Partner with a trusted network of licensed, insured, and thoroughly vetted vendors to ensure quality and regulatory compliance.

• Project Bidding & Oversight – Obtain competitive quotes for major repairs and renovations, balancing cost-effectiveness with high-quality results.

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Cost-Effective Maintenance Solutions

• Efficient Resource Allocation – Implement practical and budget-conscious maintenance strategies ensuring that repairs and upgrades are completed properly as agreed and efficiently and within budget expectation.

• Cost Reduction Strategies – Identify and provide recommendations to reduce ongoing property expenses and/or eliminate unnecessary costs - to increase overall operational efficiency.

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Legal Compliance 

• Ongoing Legal Compliance – Remain informed and fully compliant with all state and federal housing laws and regulations, including (but not limited to) executive orders, fair housing laws, and rent control policies.

• Fair Housing Act Adherence – Ensure all advertising, tenant selection, and leasing practices strictly comply with fair housing regulations.

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Dispute Resolution & Mitigation

• Conflict Mediation – Mediate disputes or concerns between tenants, landlords, neighbors, and governmental entities with care and professionalism to avoid escalation and legal complications.

• Proactive Intervention – Address potential conflicts early to preserve relationships and protect the property’s reputation.

• Collaborative Resolutions – Strive to reach “win-win” outcomes by working with all parties involved to avoid costly legal proceedings.